FAQ's

Carpet Cleaning

Can you get every stain out?

We have a very sophisticated system and extensive knowledge of stain removal. The key to great results is identifying what caused the spot, and what type of fiber the spot is on. Different spots and fibers require different pH levels to restore the material without damaging it. “STAINS” are when the fiber of the carpet has been damaged. In these cases, the carpet must be repaired by a carpet or rug repair professional. We can most often identify these situations before we recommend a remedy.

Do you clean upholstery and furniture?

Absolutely! Our prices are listed on our online reservation system.

Do you move furniture when you clean carpet?

We move most furniture except for beds, dressers, objects over 50 pounds, and anything with “knick knacks” or electronics on it. The care of your home and property in is woven deep in our company culture.

What are your prices?

All of our prices are listed in our online reservation system HERE. Certain projects require more information and you can call 313-731-0025 or email ChrisCooper@ZepServices.com for more information.

Air Duct & Dryer Vent Cleaning

Why is cleaning air ducts necessary?

Indoor air quality issues affect approximately 25 million people in the United States. Just like your shelves, baseboards, and floors, your air ducts get dirty and contaminated. Cleaning air ducts and vents improves your indoor air quality, while increasing the efficiency and lifespan of your HVAC equipment. Contaminated air ducts are a leading cause of issues with allergies and asthma.  Visit “Our Work” page to see several photos of before and after duct cleaning.

Why is cleaning dryer vents necessary?

Dryer vents clogged with lint are a leading cause of house fires in the state of Michigan. FEMA and the US Fire Administration recommend cleaning your dryer vent ductwork every year.

How long does it take to clean air ducts?

The amount of time it takes to clean your ducts depends on factors such as the size of your home, the number of furnaces, number of vents, and accessibility to supply and return systems. On average it takes 2.5-3 hours but it can take less or more time. We always take our time to ensure the best results.

What kind of equipment do you use?

Using the best technology and most powerful equipment is equally as important as knowledge and expertise for excellent results. Many companies use substandard and inferior equipment that is unable to effectively clean air ducts. Cleaning air ducts requires very powerful and expensive vacuum equipment. Zeppelin uses large custom-made vacuum trucks from CaddyVac, the leading producer of air duct cleaning equipment in the country. To learn more about their equipment, visit caddyvac.com.

How long does it take to clean my dryer vent?

Every home is a little different, but on average, dryer vent cleaning takes 30-60 minutes.

How is air duct cleaning and dryer vent cleaning priced?

We pride ourselves on transparent and flat-rate pricing. All prices are listed on our online reservation system. BEWARE of companies offering prices too good to be true. Proper air duct cleaning and dryer vent cleaning requires expensive equipment and sophisticated knowledge. Too often, we have witnessed very poor results in homes from a “low cost” provider.

How often should I clean my air ducts and dryer vents?

We recommend cleaning your air ducts every 3 years and cleaning your dryer vent annually, sometimes more often if you have pets, a recent construction project, asthma or allergies.

Janitorial

Who are some of your notable clients?

We have clients of all shapes and sizes. Some as large as Ray Laethem Motor Village and many smaller law offices, insurance agencies, and other professional service industries. We are happy to supply a long list of references with contact names and phone numbers to all potential clients.

Are you insured?

Yes. We carry liability insurance, workman’s compensation coverage, and a janitorial bond. Security, safety, and confidentiality are the backbone of our organization.

What cleaning frequency is available?

We will develop a custom janitorial and cleaning plan for each client. Together, we will devise a plan that fits your budget and satisfies your needs for a clean work environment.