How to Spot a Legit Water Damage Company in 5 Minutes – Before They Wreck Your House or Your Wallet
When your basement floods or a sewer line backs up, time matters—but so does choosing the right water damage company. The truth is, water damage restoration is full of fly-by-night operators. And if you hire the wrong crew, you could end up with hidden damage, mold growth, and an insurance nightmare.
Here’s how to spot the difference between a legitimate water damage company and someone who just bought a wet vac and a website.
5 Ways to Spot a Legit Water Damage Company
1. They Show Up in Uniform—And Know What They’re Doing
You don’t want someone wandering through your home who looks like they just rolled out of bed. Professional companies have uniformed technicians who respect your space and arrive ready to work. They know the proper steps, the right equipment, and how to communicate clearly with you (and your insurance company, if needed).
2. They Have a Physical Location You Can Actually Visit
Legit water damage companies don’t operate out of the back of a car or a burner phone. They have a real facility, with real equipment, and staff who answer the phone. A company that’s invested in its community and infrastructure isn’t going to disappear overnight.
3. They Have Dozens, Not Just a Handful, of Real Reviews
Five-star reviews are great, but only if they come from real customers. Look for a company with a consistent track record – on Google, Facebook, Yelp, and other platforms. A few glowing reviews from family members don’t count. You want volume, consistency, and honest feedback. You can check out the reviews of Zeppelin Cleaning here.
4. They Pick Up the Phone and Follow Up Promptly
If they don’t answer or return your call when you’re trying to give them business, imagine what happens when you actually need help. A responsive company answers the phone, communicates next steps, and follows through without leaving you hanging.
5. They Show You the Work, Start to Finish
Most of what happens during water damage restoration takes place behind the scenes: inside walls, under floors, and in the air you breathe. That’s why a legit water damage company provides photo documentation, moisture readings, and equipment logs. It’s not just about cleaning up, it’s about proving it was done right.
What Sets Zeppelin Cleaning Services Apart
At Zeppelin, we do things the right way, because shortcuts don’t fly in this business. We’ve built our reputation by:
- Showing up professionally, every time
- Keeping real offices and real equipment on hand
- Earning over 100+ reviews from real customers across Metro Detroit
- Answering the phone 24/7 and actually following through
- Backing our work with documentation and transparency
When it matters most, trust the company that’s trusted across Grosse Pointe, Birmingham, St. Clair Shores, and beyond.
Call Zeppelin Cleaning Services for honest, professional water damage cleanup done right the first time.